The Surprising Link between Client Service and Digital Health Fatigue: What to Consider

The first quarter of 2024 was the lowest Q1 for digital health funding since pre-pandemic times. In the wake of the digital health explosion of the last few years, investment in these solutions is slowing, and organizations are increasingly reconsidering their tech stacks. 

Reports note that hospitals are anticipating a high rate of digital solution “churn” as they re-orient their digital investments and priorities. While digital tools are important to healthcare organizations, the burdens they can place on users are staggering. Even the U.S. Surgeon General has noted that administrative burden from EHRs is a leading cause of burnout in healthcare.