Termination and Return of Data Policy

Return of Data Policy is defined in ACUITY Advanced Care EULA, Effect of Termination.

The following policy outlines the ACUITYNXT Termination and Return of Data policy as referenced in the ACUITYNXT Terms of Service Agreement, Section 30 (a) – Effects of Termination. This document will be updated on a regular basis to ensure regulatory compliance, updated product features and operational efficiency.

The Customer data will be provided in Microsoft Excel format, with the data elements outlined in Appendix A – Termination Data Elements.

Questions/Answers about Termination

1. If I terminate my contract with ACUITYNXT, will I have an opportunity to download my data?

   1. Chordline, Account Management team will submit a ticket on behalf of your termination to extract data from your account. Once data has been extracted, you will no longer have access to your ACUITYNXT account.

2. What happens to my data after the actual termination date?

   1. Chordline, will continue to retain the Customer’s data for an additional 30 days after terminate date.

3. During the 3- day Data Retention Period, will ACUITYNXT continue to maintain privacy, security and integrity of my data as defined by HIPAA?

   1. Yes, Chordline will continue to extend the protections of the BAA agreement during the data retention period.

4. How will I receive my data from Chordline Health?

   1. Chordline, will return your data to you by leveraging our standard file distribution method of Box.com.