Chordline Health Achieves World-Class Net Promoter Score
Wilmington, North Carolina (July 24, 2024) — Chordline Health, a leading provider of fully integrated workflow and analytics software designed by clinicians for managed care, has achieved a Net Promoter ScoreSM (NPS®) of 83. A commonly used, gold-standard measurement of customer satisfaction and loyalty, NPS rankings use real client feedback to measure and track customer experience. Chordline’s score of 83 qualifies the organization as “world class” for customer satisfaction and far outstrips the healthcare industry average NPS score of 38-58.
The high NPS score was achieved with positive feedback on Chordline’s clinician-designed products and excellent client service. Client testimonials noted that "the Chordline team anticipated our needs and made requests on our behalf that were spot on," and that they have “never felt that the vendor had our back the way the Chordline team did.”
“This response from our clients highlights the reason we do what we do at Chordline,” said Neena Patel, MHA, CSM, vice president of client success. “We’re fiercely dedicated to exceeding customer expectations. This score, along with Chordline’s 100% on-time implementation rate and deep bench of long-term client partners, proves that our commitment to quality is working.”
Along with always-on customer support, Chordline has refined its customer onboarding and education process, focusing on empowering its clients for long-term solution success. This includes facilitating ongoing one-on-one support meetings and group webinars designed to help clients get the most out of their Chordline tools. Well-documented client feedback loops play a key role in product development, including new features that launched in the last year across four updates Chordline made to its ACUITYnxt™ cloud-based software and analytics program.
“We are all incredibly proud to know that our hard work stands out to clients,” said Patel. “Having been a customer with this organization before joining the client success team, I’ve always viewed Chordline as world-class. It’s gratifying to know others feel the same. We are excited to continue improving and growing with our partners.”
About Chordline
Chordline Health was founded in 1983 to address the critical need for managed care solutions designed from the clinician perspective. Chordline’s cloud-based software and analytics platforms deliver actionable, real-time data to users, empowering healthcare organizations to deliver optimized clinical outcomes and improved patient experiences, all while reducing operational costs. Supported by a team of U.S.-based clinicians and developers recognized for their best-in-class managed care expertise and customer support, Chordline is the leading provider of software designed to support health plans, TPAs, ACOs, and other risk-bearing organizations.